Case Studies
Real outcomes from real engagements. Explore how DGT delivers measurable business impact across industries, platforms, and solutions.
Enterprise CRM Transformation & Agentforce Deployment
National Financial Services Firm
Fragmented customer data across 7 legacy systems resulted in inconsistent client experiences, compliance risks, and missed cross-selling opportunities. Relationship managers spent 40% of their time on manual data reconciliation instead of client engagement.
The Agentforce deployment gave our relationship managers superpowers. Client satisfaction scores hit an all-time high within 90 days.
Unified Customer 360 with Salesforce Data Cloud
Mid-Market SaaS Company
Customer data was siloed across 4 platforms with no unified view. CSMs could not see product usage alongside support tickets and billing status. Churn signals were detected too late — typically after the customer had already decided to leave.
We went from detecting churn after the fact to preventing it weeks in advance. DGT's Data Cloud implementation changed how we think about customer success entirely.
Marketing Cloud & Revenue Operations Transformation
Regional Healthcare Network
Patient acquisition costs were 3x industry average with zero marketing attribution. The network could not track which campaigns drove new patient volume, and referral management was entirely manual — losing an estimated 15% of physician referrals.
For the first time, we can connect every marketing dollar to patient volume. DGT gave us the visibility we never had and the confidence to invest in growth.
AI-Powered SAP Platform Optimization
Global Energy Corporation
Manual procurement processes with 72-hour PO processing times, reactive asset maintenance causing $23M in annual unplanned downtime, and field technicians using paper-based workflows with no real-time SAP connectivity.
DGT transformed our SAP operations from reactive to predictive. The results exceeded our expectations within the first quarter.
S/4HANA Transformation for Smart Manufacturing
Fortune 500 Manufacturer
Heavily customized SAP ECC 6.0 facing end-of-support, spreadsheet-based production planning causing 12% schedule adherence gaps, 48-hour supply chain visibility windows, and $180M in excess inventory carrying costs.
DGT's DataBridge accelerator made our S/4HANA migration seamless. We went live on schedule with zero data quality issues.
SAP Procurement Transformation & Managed Services
Global Chemical Manufacturer
Decentralized procurement across 4 regions with 28% maverick spending, manual 3-way matching causing 15-day average invoice processing, 12,000+ vendors with duplicate and ungoverned master data, and no global spend visibility.
DGT delivered what our Big 4 consultants couldn't — a working procurement center that actually reduced costs while improving compliance. The Hyderabad team feels like an extension of our own.
ServiceNow ITSM Modernization & AI-Powered Service Desk
National Insurance Provider
12-year-old Remedy instance with 400+ undocumented custom workflows, average incident resolution time of 4.2 days, no configuration management database, and 6 shadow IT tools creating governance blind spots.
DGT didn't just migrate us to ServiceNow — they fundamentally changed how IT serves the business. The AI virtual agent alone deflects 45% of tickets.
Enterprise Process Mining & Celonis-Driven Optimization
Global CPG Company
Order-to-cash process had 200+ variants with 35% of orders requiring manual intervention. Customer complaints about delivery accuracy were increasing 12% quarter-over-quarter. Procure-to-pay cycle averaged 47 days.
Celonis with DGT's expertise revealed inefficiencies we didn't know existed. The ROI was visible within the first month.
Enterprise AI Strategy & Center of Excellence
Fortune 1000 Insurance Group
$4M invested in AI pilots with zero production deployments. Data science team operated in isolation from business units. No MLOps infrastructure, no model governance, and no clear connection between AI initiatives and business KPIs.
DGT turned our AI embarrassment into our competitive advantage. In 16 weeks, we went from zero production models to a functioning AI CoE that the board now champions.
AI-Driven Retail Transformation & Demand Intelligence
National Retail Chain
$34M annual loss from inventory distortion, 6-month lag in trend data for buying decisions, no demand forecasting beyond historical averages, and 22% markdown rate on seasonal merchandise.
DGT's demand intelligence platform changed how we buy. We went from guessing to knowing — and the P&L shows it.
MobileOps: Field Service Transformation for Energy
Regional Utility Company
Paper-based field operations causing 2.5-hour daily productivity loss per technician, no real-time job status visibility, 34% first-time fix rate due to missing parts information, and $4.8M annual overtime costs from inefficient scheduling.
Our technicians went from dreading the new app to refusing to work without it. MobileOps gave them back 2 hours a day and the information they need to fix things right the first time.
Global Shared Services Center & Process Automation
Fortune 500 Technology Company
$42M in redundant operational costs across 4 regional shared services teams, no process standardization, 18 different vendor contracts for similar services, and zero automation in finance close processes.
DGT built us a world-class shared services operation in 6 months. The combination of their Hyderabad team, process expertise, and AI automation delivered savings we didn't think were possible.
Digital Transformation for Mission Impact
National Nonprofit Organization
Disconnected systems for fundraising, volunteer management, and program delivery. 22% annual donor attrition, no program impact metrics, grant reporting took 3 weeks per report, and volunteer coordination was entirely manual.
DGT understood our mission and delivered technology that amplifies our impact. They treated our nonprofit with the same rigor as a Fortune 500 engagement.
Connected Guest Experience Platform
International Hotel Group
Fragmented guest data across 200+ properties, 30-point NPS variance, declining loyalty program engagement, inability to personalize at scale, and manual property operations causing inconsistent service delivery.
DGT delivered a guest experience platform that finally gives us a single view of every guest across all our properties.
Design Thinking-Led Digital Transformation
State Government Agency
47-day average permit processing time, 35-minute call center wait times, 28% citizen satisfaction, paper-based applications with no digital option, and siloed department data preventing cross-agency coordination.
DGT didn't just build us a website — they redesigned how government serves citizens. The design thinking approach ensured we built what people actually need, not what we assumed they wanted.
Greenfield S/4HANA Implementation for Energy Conglomerate
Global Energy & Utilities Conglomerate
The organization had accumulated 15 years of technical debt across 3 ECC instances with 2,400+ custom programs. A direct system conversion was deemed too risky due to the volume of custom code, data inconsistencies across instances, and the need to consolidate into a single S/4HANA tenant while maintaining 24/7 operations.
DGT's greenfield approach gave us a clean foundation for the next decade. The custom code reduction alone saves us millions annually in maintenance and upgrade costs.
System Conversion to S/4HANA for Discrete Manufacturing
Fortune 500 Automotive Parts Manufacturer
A greenfield approach was not viable — the manufacturer could not afford to lose 8 years of production history, BOM configurations, and quality records required by automotive industry regulations (IATF 16949). The system conversion needed to happen with zero disruption to JIT deliveries to OEM customers.
Converting during Christmas shutdown was bold, but DGT's preparation was flawless. Three rehearsals meant the production conversion was almost anticlimactic — exactly how it should be.
Selective Data Transition to S/4HANA for Pharmaceutical Company
Top-20 Global Pharmaceutical Company
The company's SAP landscape was a patchwork of 7 acquired company systems merged over 20 years. A brownfield conversion would carry forward all technical debt. A greenfield would violate FDA data retention requirements for batch records and quality data. The 'selective data transition' approach was the only viable path.
No other integrator understood the intersection of SAP S/4HANA and FDA compliance the way DGT did. The selective data approach saved us from an impossible choice between compliance and modernization.
Dual-Landscape S/4HANA Migration for Global Retailer
Global Specialty Retailer
A big-bang migration was unacceptable — any disruption during peak season would cost $50M+ in lost revenue. But running parallel systems indefinitely was cost-prohibitive. DGT needed to design a dual-landscape coexistence strategy that allowed phased migration by region while maintaining unified reporting.
DGT's dual-landscape approach was brilliant — we never had to choose between risk and speed. Corporate went live immediately, stores followed safely, and we never lost a single transaction.
Agentforce Deployment for Enterprise Service Operations
National Insurance Provider
Previous chatbot deployments achieved only 12% containment (88% of interactions still required human agents). Customer satisfaction with digital channels was 2.1/5. The company needed AI that could actually resolve complex insurance queries — policy changes, claims status, coverage questions — not just route them.
The difference between our old chatbot and Agentforce is night and day. Customers actually prefer the AI agent for routine queries now — it's faster, more accurate, and available 24/7. DGT made this possible.
Agentforce for Sales Acceleration & Pipeline Intelligence
Enterprise Software Company
Despite having Sales Cloud, reps were not using it effectively. Data quality was poor (40% of opportunities had missing fields), forecasts were inaccurate (±35% variance), and managers had no visibility into deal health until it was too late. The CRO needed AI that would make CRM work FOR reps, not create more work.
Our reps went from dreading CRM updates to relying on Agentforce as their AI co-pilot. Pipeline visibility went from a black box to real-time transparency. DGT delivered exactly what our CRO needed.
Agentforce for B2B Commerce & Order Management
National CPG Distributor
The order-to-cash cycle was broken: field reps used paper forms, CSRs manually entered orders into SAP, errors were caught only at delivery, and customers had no self-service visibility. The company needed AI-powered order management that worked for reps in the field, customers online, and CSRs handling exceptions.
DGT gave us AI that works in the field, online, and in the call center. Our reps now place orders by talking to their phone, customers order online at 2am, and our CSRs handle only the complex stuff. Order errors practically disappeared.