Global Shared Services Center & Process Automation
Fortune 500 Technology Company
Business Context
The organization and its strategic environment
A $8.5B technology company with operations in 18 countries needed to consolidate finance, procurement, and HR shared services. Each region operated independently with different processes, tools, and vendors — resulting in $42M in annual redundant operational costs.
Technology Landscape
Systems and infrastructure before DGT
SAP for finance (3 instances), Salesforce for HR case management, 4 regional procurement tools, 6 different payroll providers, and no shared services platform.
The Challenge
What the client was facing
$42M in redundant operational costs across 4 regional shared services teams, no process standardization, 18 different vendor contracts for similar services, and zero automation in finance close processes.
The DGT Solution
How DGT addressed the challenge
DGT established a 320-person shared services center across Hyderabad and Manila, standardized processes across all regions, implemented AI-powered automation for finance close, invoice processing, and HR case management, and deployed Insights360 for real-time operational dashboards.
DGT Accelerators Used
Delivery Approach
How DGT executed the engagement
Wave-based migration: Finance first (highest ROI), then Procurement, then HR. Each wave included process standardization, automation build, team recruitment and training, and parallel run before cutover.
Governance Model
How the engagement was managed
Global shared services steering committee, regional transition managers, DGT delivery management with SLA framework, monthly business reviews, and quarterly strategic reviews with CFO.
Timeline & Phases
The execution roadmap
Assessment & Design
4 weeksProcess mapping, operating model design, location strategy
Finance Wave
10 weeksFinance team build, process standardization, automation, cutover
Procurement Wave
8 weeksProcurement team build, vendor consolidation, P2P automation
HR Wave
8 weeksHR services team, case management, payroll consolidation
Optimization
OngoingContinuous improvement, AI expansion, quarterly reviews
Risks Addressed
Key risks DGT mitigated during the engagement
Why DGT Won
What set DGT apart in this engagement
Outcome Metrics
Measurable before-and-after results
| Metric | Before | After DGT |
|---|---|---|
| Annual Operational Cost | $42M | $20.2M |
| Finance Close Cycle | 12 days | 4 days |
| Invoice Processing | Manual | 78% automated |
| Vendor Contracts | 18 | 4 (consolidated) |
The Impact
Headline results delivered
"DGT built us a world-class shared services operation in 6 months. The combination of their Hyderabad team, process expertise, and AI automation delivered savings we didn't think were possible."
Karen Mitchell
Chief Financial Officer, Fortune 500 Technology Company