Enterprise Process Mining & Celonis-Driven Optimization
Global CPG Company
Business Context
The organization and its strategic environment
A $6.2B global CPG company with operations in 22 countries discovered during a board review that operational inefficiencies were eroding margins by 3-4 points annually. The CEO mandated a company-wide process excellence initiative.
Technology Landscape
Systems and infrastructure before DGT
SAP ECC for ERP, Salesforce for CRM, Oracle for APAC operations, 8 regional warehouse management systems, and manual demand planning in Excel across all regions.
The Challenge
What the client was facing
Order-to-cash process had 200+ variants with 35% of orders requiring manual intervention. Customer complaints about delivery accuracy were increasing 12% quarter-over-quarter. Procure-to-pay cycle averaged 47 days.
The DGT Solution
How DGT addressed the challenge
DGT deployed Celonis EMS across order-to-cash, procure-to-pay, and demand planning processes. We identified 47 automation opportunities, implemented action flows for the top 20, and created real-time conformance monitoring dashboards.
DGT Accelerators Used
Delivery Approach
How DGT executed the engagement
Process mining first, automation second. DGT spent 3 weeks in pure discovery mode before recommending any changes. Automation opportunities were ranked by ROI and implemented in 2-week sprints. Each automation included a conformance monitoring dashboard.
Governance Model
How the engagement was managed
Process Excellence Center of Excellence (CoE) established with DGT guidance, executive sponsor (COO), process owners for each value stream, and quarterly process health reviews.
Timeline & Phases
The execution roadmap
Process Discovery
3 weeksCelonis deployment, data extraction from SAP/Oracle, process mapping
Analysis & Prioritization
2 weeksVariant analysis, root cause identification, ROI scoring
Automation Wave 1
6 weeksTop 10 action flows, conformance dashboards, exception handling
Automation Wave 2
4 weeksNext 10 action flows, cross-process optimization
CoE Handover
3 weeksProcess Excellence CoE setup, training, governance framework
Risks Addressed
Key risks DGT mitigated during the engagement
Why DGT Won
What set DGT apart in this engagement
Outcome Metrics
Measurable before-and-after results
| Metric | Before | After DGT |
|---|---|---|
| Order-to-Cash Variants | 200+ | 90 |
| Manual Order Interventions | 35% | 21% |
| On-Time Delivery | 82% | 95% |
| Procure-to-Pay Cycle | 47 days | 29 days |
The Impact
Headline results delivered
"Celonis with DGT's expertise revealed inefficiencies we didn't know existed. The ROI was visible within the first month."
Patricia Alvarez
SVP of Supply Chain, Global CPG Company